Refund Policy

Last updated: 3 August 2026

You hear your song before you pay, so most refund requests are about a performance that didn’t land rather than a surprise. Here’s how we handle both.

First: re-record it, free

Every paid song can be re-recorded once at no cost, with the same lyrics and a fresh performance. AI singing varies between takes far more than the words do, and a second take fixes most disappointment. The button is at the bottom of your song page.

Then: a refund within 14 days

If the re-record still isn’t right, reply to your receipt email within 14 days of purchase and we’ll refund that song in full. You don’t have to justify it.

Subscriptions

Cancel any time from your dashboard and you won’t be charged again. If a renewal charged you and you hadn’t used any songs in that period, reply to the receipt and we’ll refund it. We email you three days before each renewal precisely so this doesn’t happen.

What isn’t refundable

Songs bought more than 14 days ago, and subscription periods where songs were already made. If something went wrong on our side — a failed recording, a missing file, a charge you didn’t make — that’s not a refund question, it’s a mistake, and we’ll fix it. Email hello@personalizeasong.com.